Privacy Policy | Goodman Casino

Information we may collect

Goodman Casino may collect information that is needed to provide online gaming services, maintain a secure account and meet applicable legal and operational requirements. The information collected will depend on how you use the website, whether you create an account, and the services or features you access.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also retain records of communications with you, including questions, complaints, requests and support conversations. This helps us identify your account, provide assistance and communicate important service information.

Identity and verification information

To confirm identity, age, eligibility or account ownership, we may request verification information and documents. These may include documents or information used to verify personal details, identity and residency. We may also handle information connected with account security, responsible use of the service and checks designed to prevent fraud, misuse or unauthorised activity.

Payment and transaction records

We may collect and retain information about deposits, withdrawals, gaming activity, account balances, payment methods and related transactions. Payment processing may involve third-party payment providers. We do not need to receive or retain every part of your payment details in order to record a transaction, and payment providers may handle information under their own privacy notices.

Device, technical and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, general location information, access times, pages viewed, referring pages and information about how features are used. We may also record security events, error reports and activity associated with your account or device.

Cookies and similar technologies

The website may use cookies and similar technologies to keep the service working, remember preferences, support login and security functions, understand website usage and improve the player experience. Some cookies may be provided by service providers supporting the website. You can manage or remove cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

How we use information

Personal information may be used only for purposes connected with operating, securing and improving the website and services. Depending on the circumstances, this may include the following activities:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints and requests.
Checking identity, age, account ownership and other information needed for verification.
Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion, abuse and other prohibited activity.
Keeping the website, systems, payment processes and player accounts secure.
Understanding website performance and improving features, content and usability.
Sending service messages, account notices, security alerts and other communications needed to administer the account.
Sending marketing communications where permitted and where you have provided the required permission or the communication is otherwise allowed.
Managing responsible gaming measures, account restrictions and related player protection processes where applicable.
Meeting record-keeping, legal, compliance and risk-management obligations.

We will seek to use information that is relevant to the purpose for which it was collected and take reasonable steps to keep information accurate. You should tell us if your account information changes so that records can be updated.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary to provide the website and related services. This may include sharing information with payment providers, identity and verification services, technology and hosting providers, customer support platforms, security providers, professional advisers and other service providers that assist with operating the site. These providers should handle information for relevant business or service purposes and in line with applicable requirements.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights and security of players or the website, or to investigate suspected fraud, abuse or unlawful activity. We do not use personal information for unrelated purposes unless an appropriate basis exists to do so.

Reasonable administrative, technical and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No online service or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and should contact support promptly if you believe that your account has been accessed without permission.

Information may be stored or processed using service providers and systems located in Australia or other countries. Where information is handled outside Australia, reasonable steps may be taken to support appropriate protection and lawful processing. The precise location of systems and providers may change as the website and its services develop.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in an appropriate way, subject to technical, legal and operational requirements.

Your privacy choices and requests

You may have rights concerning the personal information held about you. These rights can depend on the circumstances, the type of information involved and applicable requirements. You can contact support@goodman-casino.online to request access to your personal information, ask for inaccurate or incomplete information to be corrected, request deletion of your data, or withdraw consent to marketing communications.

Access: ask for information about the personal data held about you and how it is being used.
Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason or requirement to retain it.
Marketing consent: withdraw permission for marketing communications at any time. Service and security messages may still be sent when necessary to operate or protect your account.
Cookie choices: manage or delete cookies through your browser settings.

When making a privacy request, please provide enough information for us to understand the request and locate the relevant account or records. We may need to confirm your identity before providing information or making changes, so that personal data is not disclosed to the wrong person. Requests will be considered and handled in line with applicable requirements and any lawful record-keeping obligations.

If you close your account, some information may remain in our records where it is needed for security, dispute resolution, transaction history, legal compliance or other legitimate purposes. Closing an account does not automatically remove every record associated with it.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply when published on the website. We encourage players to review this page periodically. If you have a question about this Privacy Policy or want to exercise a data right, contact support@goodman-casino.online.